3 Steps to Problem Solving

It was a Sunday morning. As I was getting ready for church, out of the corner of my eye I saw something red flying in my bedroom. I looked again and caught a quick glimpse of a wasp. I am a waspaphobic (I made up the word, but it is a fear of being stung by wasps). I quickly grabbed something with which to kill the wasp. Turning my head for just a minute allowing the wasp to disappear from sight. I closed the door and began my hunt. Nothing!

As it was getting time to go to church I was sure to keep the door closed when I left. Sunday afternoon was dedicated to a wasp hunt. Nothing! My wife even hunted him a time or two. Nothing! A few hours later and it was time for bed. With great trepidation I crawled into bed.

How does one sleep with a wasp in the room? The answer is “lightly.” When I did not see the wasp for two days and soon convinced myself that he went out of the house the same way he came into it. Tuesday morning at 2 AM I woke up and saw him back in my room. Just as quickly as he came, he disappeared again. I sat on the edge of the bed holding a fly swatter until 3 AM. It wasn’t until Friday that I saw and killed him. There was peace in my house again.

So, where did this wasp come from? Here is the answer: While I was gone on a vacation, the top part of my upstairs window, slide down a couple of inches. It was not noticeable, but someone pointed it out. When I saw the problem, I fixed it. In this story, I learned the three-step method for fixing problems.

1. Discover the source of the problem. You can find it yourself or get someone who sees it more clearly than you, but you have to find the source before you can fix it.

2. Fix the problem. Knowing the window was open won’t help unless I shut the window.

3. Clean out the consequences. I made sure there were no more wasps in the house.

Problem solved! Of course, it could come back, but this process works.

Discover, fix, and clean.  It is a process that works on just about any problem.

~Lonnie Davis

May 15, 2011